digital transformation strategy

Key Development Areas for Digital transformation Strategy of Retail Banks- Part 1

As the wave of digital disruption is influencing every industry, the retail banking sector needs to take decisive steps to keep a competitive edge in the market, increase customer stickiness, and create new revenue streams. The digital revolution for retail banking aims to improve the banks touchpoints with their customers. By adding value to services offered, digitization is set to positively augment the customer experience.

In the ecosystem of fully-digitized banks, many high-level retail banks still strive to deviseanappropriate digital transformation strategy.

This blog discusses the four development areas to improve customer experience and accomplish fast-paced growth with digitization.

  • Fully-digitized Onboarding Process

The online opening of the account responds to the growing demand for customer empowerment by offering the convenience of place and time to customers. The ideal automated process incorporates online account opening requests (disposal & approval), online document upload & online facilitation of all further actions required for onboarding.

  • Round-the-clock Advisory Services

Retail banks must offer online customized as well as non-customized advisory. It would help customers make better decisions related to returns, savings, and investments – anytime, anywhere. The online advisory requires online onboarding of customer profiles and historical data, collection of situational data through detailed questionnaires, and other tools.

  • Smarter Money Management Solutions

The offerings (of this bracket) being delivered in most of the retail banks at the moment are like the tip of an iceberg. In the future, customers would require high-level forecasting tools that can automatically examine and classify account movements. The smarter solutions would estimate and predict future transactions based on client historical behavior.

  • Complete Customization of Services Coupled with Virtual Assistance

A customer wants to be heard and treated as a high priority. Customization and 24*7 Virtual Assistance responds to the need. A detailed customer profiling and deep analytics of complete historical data can help retail banks leverage customization in all extended services. The 24*7 assistance via traditional calls, messages, or chatbots would fill the gaps in customer experience.

These 4 key areas can enhance the customer experience through digital transformation. Retail banks can leverage enterprise digital strategy advisory services to gain an in-depth understanding of all key performance areas.

Millennial Partners (millennial.ae) prides itself on serving clients’ most pressing organization transformational needs across people, processes, and technology through its own proprietary frameworks. Our digital transformation offering is most relevant to the increasingly digital enterprise and consumer environments. We follow a coherent roadmap that includes incorporating the most cutting-edge technologies and vendors focusing on technologies such as enterprise Blockchain, Artificial Intelligence, and IoT.

Should you have any questions and or would like some focused professional advice, please don’t hesitate to reach out via our e-mail at info@millennial.ae.

digital transformation strategy

3 Key Performance Indicators (KPIs) to Measure the Success of a Digital Bank in 2020

The global online banking market size is anticipated to reach $29,976 million in 2023 from $7,305 million in 2016, presenting a CAGR of 22.6% between 2017 and 2023.

Today, most banks are adopting digital twin models to extend their services and better cater to their customers.

It is opined that a well-devised digital transformation strategy can bring profound benefits to online banking in terms of reduced costs and amplified profitability for banks. By calculating the ROI generated from online banking, banks can identify the limitations of their business models and further optimize them for better growth.

3 KPIs to Measure the Success of Digital Banks

  1. Digital Traction Metric

Banks offering online services can daily, weekly, and/or monthly track the number of existing users or new sign-ups on/via internet and mobile banking. By estimating the growth and evaluating the most popular channels among users, they can devise appropriate plans to improve the numbers.

More detailed metrics that can help banks deliver better services to customers would be average time spent on transactions, count of transactions left uncompleted, count of active users, frequency of failed transactions, etc.

  1. Cost to Acquire Customer (CAC) on Online Banking

Providing online banking services adds a lot to the expenditures of banking organizations. The outlay can incorporate development, sales, and marketing costs. Digital banks can calculate the worth of those costs by dividing the sum of all these costs to the count of new customers added.

CAC = (Development + Marketing + Sales Costs) / Number of New Customers

  1. Lifetime Value of Customer (LTV) to Digital Banks

Banking verticals generally have a long-term relationship with their customers. Digital banks can calculate the value that a customer is going to add to banks during their expected relationship span. The decision on how much a bank should ideally invest in customer acquisition and further services can be taken more intelligently based on that number.

Once digital banks start to measure the profitability based on the above-mentioned KPIs, they can increase their revenues by leveraging the best strategies. Banks can leverage digital transformation advisory service to explore additional KPIs and decide upon the best strategies for each KPI.

Millennial Partners (millennial.ae) prides itself on serving clients’ most pressing organization transformational needs across people, processes, and technology through its own proprietary frameworks. Our digital transformation offering is most relevant to the increasingly digital enterprise and consumer environments. We follow a coherent roadmap that includes incorporating the most cutting-edge technologies and vendors focusing on technologies such as enterprise Blockchain, Artificial Intelligence, and IoT.

Should you have any questions and or would like some focused professional advice, please don’t hesitate to reach out via our e-mail at info@millennial.ae.

Digital Transformation Strategy

Need for an Effective AI Strategy to Fuel Business Growth during Crisis – Part 2

In the last part, we studied how an effective AI strategy can play a crucial role in recovering from the adverse consequences of an unexpected event. In this part, we will study the strategic areas that need to be taken into consideration to devise a successful AI digital transformation strategy to prepare a business for recovery and growth.

2 Key Strategic Areas to Consider for a Successful AI Strategy

  • Discover and Develop New Business Competences Powered by AI

A well-planned response to a crisis is crucial to scale business growth. To counter the market turbulences and develop a measured comeback, businesses need to identify the remodeling needs of customers. Following this, appropriate measures can be taken by kinetic competitors and markets to reciprocate to them.

Today, businesses with physical offerings are shifting to digital twin solutions to limit the physical contact and curb the spread of the Coronavirus. By combining enterprise AI solutions and AI-powered digital platforms, businesses must step beyond their comfort zones and analyze places where value can be derived.

  • Integrate AI into Core Business Prototype

Businesses that fail to implement effective AI strategies into their operations are more likely to limit their ROI. A careful end-to-end view of business operations is preemptive to recognize areas for AI integration.

The current black swan event characterized by the Coronavirus is opined to bring an ecosystem-level change. Businesses that would devise a digital transformation strategy with AI integration to reset and rescale the plan and operations would eventually earn huge profits. In the long term, embedding AI into core functional areas would radically increase efficacy in operations.

Embrace Enterprise Artificial Intelligence Solutions from AI Consulting Specialists

An effectual AI strategy to recover from the COVID-19 crisis surpasses building lightweight, beta mode algorithms or addressing ad hoc business trends or problems. Partnering with a leading AI consulting specialist would help businesses revive and rise back stronger.

Millennial Partners (millennial.ae)prides itself on serving clients’ most pressing organization transformational needs across people, processes, and technology through its own proprietary frameworks. Our digital transformation offering is most relevant to the increasingly digital enterprise and consumer environments. We follow a coherent roadmap that includes incorporating the most cutting-edge technologies and vendors focusing on technologies such as enterprise Blockchain, Artificial Intelligence, and IoT.

Should you have any questions and or would like some focused professional advice, please don’t hesitate to reach out via our e-mail at info@millennial.ae.