Artificial Intelligence (AI), which empowers machines to simulate and enhance human intelligence, is disrupting businesses across diverse industries. Although AI technology is still evolving, it has the potential to deliver real-world outcomes. The industries are embracing AI technology to address an array of challenges by enabling simpler and smarter machine interactions.

Insurance companies, too, are leveraging digital transformation consultancy services to navigate toward the intelligence age. Whether it is switching from manual tasks to intelligence automation, achieving improved customer interaction, or building intelligent products, Artificial Intelligence will drive profitability and growth for insurers who capitalize on the opportunity.

AI can enable insurers to redefine current processes, chart a path for ingenious products, and transform customer experiences. The technology can bring a revolutionary shift in the insurance industry by enabling the following:

• Enhanced customer experience

Artificial Intelligence can play a pivotal role in enhancing customer experience by automatically capturing customer information and responding to inquiries.

AI tools can enable customers to provide their information to a chatbot and instantly receive personalized product recommendations and price quotes. Consumers as well as small and medium-sized businesses can quickly buy insurance products online in minutes. The process can be driven by AI tools that provide quick underwriting and pricing based on automated analysis of customers.

• Accelerated and precise underwriting

AI technology can be harnessed by data sources to enhance the accuracy of risk assessment and quotes. For example, AI tools can be leveraged to automatically analyze real-time data when underwriting homeowner-insurance applications. Telematic data can be analyzed to gain insight into people’s driving behavior.

Many insurance companies are partnering with companies providing digital transformation strategy consulting to integrate AI into their business operations to analyze their customers’ driving data.

• Augmented claims processing

Artificial Intelligence can automate the processing of most personal and small business claims, thereby significantly alleviating the operational costs. Furthermore, it can accelerate the processes and create a transparent ecosystem.

How can insurance companies harness AI?

Insurance companies need to devise an intelligent framework that enhances their people’s work, redefines their operations, and unlocks growth. By connecting with reliable companies that provide digital transformation strategy consulting, insurance companies can craft intelligent solutions that bring profound, positive results across the following:

• People

By harnessing the potential of Artificial Intelligence, people can focus more on exceptional work. They can spend their time doing 20% of non-routine tasks that can drive 80% of value creation.

• Process

Intelligent machines can analyze end-to-end processes and automate these processes to refine and optimize them.

• Data

Insurance companies can apply Artificial Intelligence to augment large data analytics, quickly evolve algorithms with transactional data, and analyze data to discover trends.

Take away

Artificial Intelligence can redefine the way insurance companies orchestrate, operate, and grow their businesses. The companies can use AI to alleviate costs, drive innovation, and create better customer experiences.

The technology is here. It is time that insurance companies get smart and gear up for intelligent insurance.

Millennial Partners offers digital transformation consultancy services, helping enterprises to embrace and implement advanced technologies like Artificial Intelligence and Blockchain.

Millennial Partners (millennial.ae) prides itself on serving clients’ most pressing organization transformational needs across people, processes, and technology through own proprietary frameworks. Our digital transformation offering is most relevant to the increasingly digital enterprise and consumer environments. Our digital transformation roadmaps include incorporating the most cutting-edge technologies and vendors focusing on technologies such as enterprise Blockchain, Artificial Intelligence, and IoT.

Should you have any questions and or would like some focused professional advice, please don’t hesitate to reach out on our e-mail at info@millennial.ae